Terms and Conditions
As everything on this website I make by hand, no two items are exactly the same. Small imperfections and differences are part of the charm of hand made lingerie; and this means that everything you order is unique, a one of a kind. I will endeavour to match all items as closely as possible to the photographs, however fabrics and trims may vary slightly between items; and please remember that colour representation may vary slightly between browsers.
Caring for your Lingerie
To make sure that your Pimp my Pants lingerie lasts as long as possible, I suggest washing everything by hand in cool water, using a mild handwash detergent. Allow your items to dry lying inside out on a clean, dry towel. Make sure that the towel is not so heavily died that the colour could run on to your lingerie.
Leather should be cool hand washed the same, but invest in a leather conditioner to keep it in good condition. The gusset can be wiped down between washes, so as not to over wash the leather. Beaded laces should not be washed if possible, try to wash around the lace.
If necessary, iron on a cool heat setting, inside out. Take special care when ironing around lace trims and fastenings and reduce heat accordingly.
Please note I cannot accept any returns due to damage made by not adhering to my above advise on lingerie care.
Pimp my Pants accept PayPal payments which I advise for a safe, secure checkout. All payments must be cleared before dispatch. Please note that all credit or debit card holders are subject to validation and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we cannot be liable for delay or non-delivery of your order.
I will send all orders first class, no more than 2-3 weeks after the order has been completed. Every order will come gift wrapped. Please let me know if you are in a particular hurry or you need the item by a certain date and I will try my best to get it for you by then.
Any mistakes made when ordering and not corrected before dispatch of your order or until after the item has been made may affect if and when your item/s will arrive and whether the order can be amended.
I aim to make sure that every customer is perfectly happy with anything they have ordered; and as every item is made completely to order it is not easy for me to accept returns or exchanges. However if you are truly unhappy with your purchase then please email me within 7 days of receiving your order letting me know that you wish to return an item and If I believe your reasoning justifiable, I will then send you a return address. Then send the item you wish to return to the return address within 7 days of my email response.
Please ensure that the item/s are returned in perfect condition and are in their original packaging with no damages. I reserve the right to refuse a refund where the above conditions have not been met so please ensure that packaging remains intact.
The cost of returning an item is borne by you and when returning an item you are responsible for the goods until they reach us. We cannot be responsible for goods lost in Royal Mail transit, therefore we recommend that you return any items by Royal Mail 1pm special delivery post and retain proof of posting. This will ensure that you are fully insured by Royal Mail should anything become lost in the post. Pimp my Pants cannot issue refunds or compensation when items returned to us by you have gone missing in the post.
Customers who have paid by card will have their accounts credited, unfortunately we cannot make refunds to a third party.